Troy Mchenry 2.14.2019 In this blog series, we talk to WP Engine employees, find out what makes them tick, learn more about their roles, and hear from them why they work at WP Engine. During a recent employee interview, a potential L1 Support candidate asked me and another manager what being “Customer Inspired” meant to us. While it took me a second to come up with an epic answer, my colleague provided what I thought was an excellent breakdown of the two words: “Inspiring our customers by providing an exceptional experience, which in turn, allows our customers to be promoters of our service.” That description really nailed it, and it provided the interview candidate with the exact formula we strive to meet in order to WOW customers and keep them loyal to a product or service. When you peel back the onion one layer deeper, it really comes down to what inspiration looks like. According to Webster, we see that inspire is a verb meaning, “to fill with the urge or ability to do or feel something, especially to do something creative.” It’s an action that moves you to do something. Inspiration can come in many forms and… Read full this story
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