Solicited customer feedback to improve service

Every business wants to know what their customers think about them. That too not just for vanity. It’s actually an actionable customer metric that tells you what’s right and what’s not with your business. The best way to find out how your customers perceive your business is through customer feedback surveys. Even though feedback surveys are self-reported, they’re still very effective at measuring factors such as customer effort, level of customer satisfaction and the like. Whether you’ll get accurate information from the survey depends on the questions you ask and how you ask them. So it’s more than just creating a form and racking submissions. In this article we’ll look at what customer feedback surveys are and how you can create them for your WordPress site (and get actionable data in return). Why Create Customer Feedback Surveys? There are numerous types of surveys you can create for your customers. The data you get from surveys depends on what you ask your customers. … [Read more...] about Create a Customer Feedback Survey for WordPress

Are you looking for the best plugins to improve WordPress comments? Comments can help you engage readers and build a community. The default WordPress commenting system is good, but it’s quite basic. Luckily, there are tons of plugins that can help you create a more engaging comment section. In this article, we’ll show you some of the best plugins to improve WordPress comments and boost engagement on your website. 1. Comment Moderation Role by WPBeginner Comment Moderation Role by WPBeginner is a simple plugin that creates a new ‘WPB Comment Moderator’ user role in WordPress. Any user with this role can log into your website and moderate comments without having access to other areas of your WordPress blog or website. This is perfect if you have a support team or staff members who are responsible for moderating comments, but these people don’t need unrestricted access to your entire WordPress admin area. By limiting their access, Comment Moderation Role can help you … [Read more...] about 16 Best Plugins to Improve WordPress Comments (2023)

Are you looking for the best SMTP service providers? An SMTP service provider helps you reliably send emails from your website to your users. SMTP servers are specially configured to ensure that your emails reach users’ inboxes and don’t end up in the junk mail folder. In this article, we will share the best SMTP service providers with high email deliverability. We will also show you how to send your WordPress emails using these SMTP services. Why Do You Need an SMTP Service Provider for WordPress Emails? All WordPress websites rely heavily on email to do various tasks. For example: Recovering lost password Registering a new account Notifications for comments, new articles, password changes, and more If it’s an online store , then sending customers’ order confirmations, invoices, and delivery information via email. By default, WordPress is configured to send emails using the PHP mail() function. This is the primary reason why users complain about WordPress … [Read more...] about 7 Best SMTP Service Providers with High Email Deliverability (2023)

Are you looking for the best online fax service for your small business? Upgrading to an online fax service offers your business more security and speed, and can improve communication across the board. In this article, we’ve hand-picked some of the best online fax services you can use along with your WordPress website. Why Do You Need an Online Fax Service? With traditional fax machines, you’re limited by the older technology. However, faxing is still one of the most secure ways to send and receive information. Online fax services combine the power and ease of email with the security of traditional faxing. Plus, there’s no need to have a physical fax machine or fax modem. For our business, we often have to send a fax when communicating with the government, IRS, and sometimes for high-level bank information. Online fax services can streamline your faxing process and integrate with the software you’re already using. You can even send faxes directly from your email client … [Read more...] about 6 Best Online Fax Services for Small Business (2023)

Are you looking for the best online conference call service for your business? With the rising trend of remote working, many businesses rely heavily on conference calls, group video calls, and group team chats. There are tons of great free and paid conference call services in the market, but how do you pick the one that’s right for your business? In this article, we’ll compare the best online conference call services and software to help you manage remote teams, improve communication, and grow your business. Transparency Disclaimer: WPBeginner content is reader-supported, which means if you click on some of the links in this post, we may earn a small referral fee. Please know that we only recommend products that we use ourselves and/or believe will add value to our readers. See how WPBeginner is funded for more details. 1. Nextiva Nextiva is one of the best business phone services on the market. It allows you to easily manage conference calls using … [Read more...] about 9 Best Conference Call Services of 2023 Compared (w/ Free Options)