Troy Mchenry 2.14.2019 In this blog series, we talk to WP Engine employees, find out what makes them tick, learn more about their roles, and hear from them why they work at WP Engine. During a recent employee interview, a potential L1 Support candidate asked me and another manager what being “Customer Inspired” meant to us. While it took me a second to come up with an epic answer, my colleague provided what I thought was an excellent breakdown of the two words: “Inspiring our customers by providing an exceptional experience, which in turn, allows our customers to be promoters of our service.” That description really nailed it, and it provided the interview candidate with the exact formula we strive to meet in order to WOW customers and keep them loyal to a product or service. When you peel back the onion one layer deeper, it really comes down to what inspiration looks like. According to Webster, we see that inspire is a verb meaning, “to fill with … [Read more...] about WP Engine Employee Spotlight: Troy McHenry, Technical Support Manager
Technical support manager
There’s no denying that WordPress is one of the most powerful website hosting platforms on the market today. It offers extensive SEO capabilities, robust security, and all the customization features a website owner might need. WordPress also has a worldwide community of developers, bloggers, and experts dedicated to growing and improving the open-source platform. However, businesses looking to adopt WordPress should first distinguish the difference between managed WordPress hosting and unmanaged, or shared, WordPress hosting. Understanding the nuanced benefits of managed WordPress hosting can help you make the best choice for your business website.What is Managed WordPress Hosting?Managed WordPress hosting is a professional service that controls and maintains the technical elements of a WordPress website. Managed WordPress hosts are a more sophisticated option for businesses and institutions in all industries, offering invaluable advantages, such as cutting-edge security, … [Read more...] about What is Managed WordPress Hosting?
Your choice of web hosting is an important consideration. Getting it right is like adding jet fuel to your average car engine. However, a poor selection can hamper your site’s effectiveness, much like adding the wrong type of gas to your car. In other words, matching the right host to your needs is crucial. While the options could seem overwhelming, you can narrow them down by answering one initial question: should you choose shared or managed hosting? There are inherent differences between the two categories of plans, as well as a unique set of pros and cons. This means each could be the right fit for your site, depending on your requirements. In this article, we’ll look at the differences between shared and managed hosting, and discuss how you can find either type of plan. However, before that, let’s discuss why this is such an important choice in the first place! Why Does It Matter Which Type of Hosting You Choose? When setting up a new website, you’ll … [Read more...] about Shared vs. Managed WordPress Hosting: Which One Is Right for You?
December 26th in Wordpress Plugins by Wordpress Jedi . In the past few months, we have covered a good number of themes that allow business owners to create a customer support system using WordPress. You don’t always need to use a theme to get the job done. WPHelpDesk is a handy plugin that lets you provide better support to your customers. The developers have gone out of their way to make this script as user-friendly as possible. You certainly don’t have to spend a couple of weeks trying to figure out what goes where.How to: automate WordPresss tasksWPHelpDesk seamlessly integrates with WordPress. You can configure incoming/outgoing mail and other settings conveniently. You are also in control of who’s in charge of default tickets. Agents can go through tickets and reply to them fast. The search feature lets you search whole tickets or parts of them to find exactly what you need. WPHelpDesk lets you use your favorite contact form plugin to receive tickets, which is a … [Read more...] about WPHelpDesk: WordPress Support Ticket Plugin
August 1st in Wordpress Plugins by Wordpress Jedi . There are plenty of folks who make a living out of developing WordPress related products. If you are working with multiple clients, you want to give them an easy way to get in touch with you when they have issues. Technical Support is a cool plugin that lets you simplify the process for yourself and your clients. It adds a support system to your clients’ dashboards, giving them an easy way to submit their tickets to you right away.🛠️ Divi Builder drag & drop page builder for WPTechnical Support is easy to customize too. It has an easy-to-modify settings page that lets you add topics, upload your logo, include your URL/e-mail, and much more. You can also change the e-mail template for your clients to make it easier for them to get in touch with you. This theme offers short-tags for further customization. Here are the tags available to developers: [title], [message], [topic], [url], [firstname], [lastname], … [Read more...] about Technical Support: WordPress Support Plugin for Developers